Refund policy

FixALid accepts eligible returns requested within 30 days of delivery.

Before sending any return, contact FixALid through the Contact page and wait for return instructions. Unauthorized returns may not be accepted.

Return Eligibility and Item Condition

Unless specifically stated otherwise, items sold by FixALid are used original parts. Used lids may show normal cosmetic wear, including light scratches, marks, mineral staining, discoloration, glaze variation, or other signs of age and previous use.

Significant chips, cracks, repairs, or defects should be shown in the product photos or described in the listing.

To qualify for a refund, a returned item must be the item originally shipped and must be returned complete and in the same condition in which it was received. It must not have been installed, altered, repaired, painted, or modified.

Required Return Packaging

Toilet tank lids are fragile ceramic items. Every returned lid must be securely packed in a sturdy shipping box and completely enclosed in protective foam on all sides. The lid must not be loose inside the box or able to contact the box walls.

Customers are responsible for packaging returns safely. A refund may be reduced or denied if the returned item is damaged because it was not fully enclosed in foam or was otherwise inadequately packaged, to the extent permitted by law.

Return Shipping

The customer is responsible for return shipping when the return is due to incorrect fit, customer selection, change of mind, color preference, or another reason not caused by FixALid.

When a return is required because the item arrived damaged, FixALid sent the wrong item, or the product listing contained a material error, FixALid will provide return instructions and cover reasonable return shipping.

FixALid does not charge a restocking fee for eligible returns.

Damaged or Incorrect Orders

If you receive an item that arrives damaged, is materially different from the item ordered, or does not match the listing description, contact FixALid as soon as possible after delivery.

Please provide:

Your order number
Clear photographs of the item
Photographs of the shipping box
Photographs of the internal packaging
A photograph of the shipping label when shipping damage is involved

Please keep the product and all packaging until the issue has been resolved.

Incorrect Fit or Customer Selection

Toilet tank lids that look similar are often not interchangeable. Eligible fit or customer-selection returns may be requested within 30 days of delivery, but the customer is responsible for return shipping.

Before purchasing, customers should verify:

Manufacturer
Tank number
Lid or part number
Tank opening measurements
Lid measurements
Shape
Color

If you are unsure which lid you need, contact FixALid before ordering and send clear photographs of the numbers inside your tank along with the tank opening measurements.

Refunds

Once an approved return is received and inspected, FixALid will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the return is due to an error by FixALid or damage that occurred during shipping.

Please allow additional processing time for your bank, credit card company, or payment provider to post an approved refund.

Color Differences

Colors such as White, Bone, Biscuit, Almond, Fawn, Pink, and similar finishes can vary by manufacturer, age, production run, lighting, and computer or phone display.

A minor shade difference is not considered a product defect when the item matches the color identification and photographs provided in the listing. An eligible color-preference return may still be requested within 30 days of delivery, with return shipping paid by the customer.

Cancellations

Orders may be canceled before fulfillment when cancellation is still possible.

Once an order has been packed, shipped, or transferred to the carrier, it may no longer be eligible for cancellation and may instead be subject to this Return and Refund Policy.

One-of-a-Kind and Discontinued Items

Many FixALid products are discontinued or one-of-a-kind.

When an item is damaged or lost and an identical replacement is unavailable, FixALid may issue an appropriate refund rather than provide a replacement.

Refund Abuse or Returned Item Damage

FixALid may reduce or deny a refund when a returned item:

Is not the item originally shipped
Has been damaged after delivery, including damage caused by inadequate return packaging
Was not completely enclosed in protective foam for the return shipment
Has been altered, repaired, painted, modified, or installed
Is returned incomplete
Is returned in materially different condition

This does not limit any rights available to customers under applicable law.