Shipping policy

Shipping Policy

Order Processing

FixALid ships replacement toilet tank lids and other plumbing parts from the United States.

Orders are normally processed as quickly as possible after payment is confirmed. Processing times may vary depending on weekends, holidays, order volume, and the packaging requirements of fragile ceramic items.

Once an order has shipped, tracking information will be provided when available.

Shipping Rates

Shipping charges are calculated or displayed during checkout before payment is completed.

Rates may vary based on:

Destination
Package size and weight
Shipping service selected
Carrier rates
Product packaging requirements

Packaging

Toilet tank lids are heavy and fragile. FixALid carefully packages ceramic products to help protect them during transit.

Packaging materials and box sizes may vary depending on the size, shape, and weight of the item.

Delivery Times

Estimated delivery times shown during checkout are estimates provided by the applicable shipping carrier.

FixALid cannot guarantee a specific delivery date once a package has been transferred to the carrier.

Carrier delays caused by weather, transportation disruptions, holidays, high shipping volume, or other circumstances outside our control may affect delivery.

Tracking

When tracking is available, customers will receive tracking information after the order has been shipped.

Please allow time for the carrier's tracking system to update after shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order.

If an order has not yet shipped, contact FixALid as soon as possible if an address needs to be corrected.

Once a package has been shipped, we may not be able to change the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Damaged Shipments

Ceramic toilet tank lids can be damaged during shipping despite careful packaging.

If your order arrives damaged, contact FixALid as soon as possible and include clear photographs of:

The damaged lid
The shipping box
The internal packaging
The shipping label

Please keep the damaged product and all packaging until the issue has been resolved.

Do not discard the packaging while a carrier claim or refund request is being reviewed.

Lost or Missing Packages

If tracking indicates that a package is delayed or missing, please contact FixALid.

We may work with the shipping carrier to investigate the shipment.

If tracking shows a package as delivered but you cannot locate it, first check around the delivery location, with household members or neighbors, and with the carrier.

Returned Packages

Packages returned to FixALid because of an incorrect address, refused delivery, inability to deliver, or other customer-related delivery issue may be subject to additional shipping charges if reshipment is requested.

Refunds for returned shipments will be handled according to the FixALid Return and Refund Policy and applicable law.

International Shipping

Availability of international shipping may vary by destination and product.

Any international shipping options and charges available for an order will be displayed during checkout.

Customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.

Fragile and One-of-a-Kind Inventory

Many FixALid products are discontinued, vintage, or difficult-to-replace items.

If a one-of-a-kind item is lost or damaged during shipping, an identical replacement may not be available. In those situations, FixALid may provide an appropriate refund or other resolution according to our policies and applicable law.